Refund Policy
Product Quality & Packaging Disclaimer
All PowerSalt Lab products are packed, sealed, and delivered under strict quality control standards to ensure the highest levels of safety, hygiene, and product integrity. Each item is carefully inspected prior to shipment.
For health, safety, and contamination prevention reasons, products that have been opened, used, or tampered with after delivery may not be eligible for return or refund unless deemed faulty or damaged upon arrival.
By completing a purchase, customers acknowledge and accept these conditions.
Refund Policy - the basics
At PowerSalt Lab, we take pride in delivering premium-quality Epsom salt products that are safely packed, sealed, and handled with the highest standards of hygiene and care. Your satisfaction is important to us, and we aim to make every purchase smooth and worry-free.
Product Quality Guarantee
All products are inspected, securely sealed, and packaged under strict quality control procedures prior to shipment to ensure safety, freshness, and product integrity upon arrival.
Returns & Refund Eligibility
Due to the hygienic and personal-use nature of our products, we can only accept returns or offer refunds under the following conditions:
Eligible for refund or replacement:
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Item arrived damaged or defective
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Incorrect item received
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Package damaged during shipping
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Product quality issue reported within 7 days of delivery
Not eligible for refund:
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Opened or used products
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Tampered or unsealed packaging
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Change of mind after opening
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Requests made after 7 days of delivery
How to Request a Refund
To request assistance, please contact us within 7 days of receiving your order with:
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Order number
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Photos or video of the issue
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Description of the problem
Email: powersaltlab@gmail.com
Our team will review your request and respond within 1–3 business days.
Refund Process
If approved:
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Refunds will be issued to the original payment method, or
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A replacement product will be shipped at no additional cost
Processing times may vary depending on your bank or payment provider.
Disclaimer
All PowerSalt Lab products are packed, sealed, and delivered under strict quality control standards to ensure the highest levels of safety and hygiene. For health and safety reasons, opened or used products cannot be returned unless confirmed faulty upon arrival. By completing a purchase, customers agree to these terms.